My tracking information isn’t working. What should I do?

For US Subscribers:
 
Be sure to refer to your tracking email for instructions on how and where to track your package. If you are able to locate the correct tracking site for your crate, please allow up to 48 hours from the receipt of your tracking email for the tracking information to populate and show the most accurate location of your shipment. 
 
Here is an example of a successful domestic delivery:
 
 
For International Subscribers:
 
Be sure to refer to your tracking email for instructions on how and where to track your package. Your package should arrive within 12-14 business days from the date the crate receives its first scan and will only update as far as when your package will clear customs in your country. Keep in mind: due to potential customs delays, it might take longer and we request that you allow until the end of the month for your crate's arrival. 
 
Here is an example of a successful international delivery:
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